Training & Enablement
Practical, hands-on training that leaves real capability behind — AI tools & prompting, digital marketing & SEO, the full sales stack, customer service & content, small-business essentials like HR, WHS and cyber security, plus 1:1 coaching for leaders and individuals. Book monthly sessions on their own, or fold them into your retainer so your team keeps getting sharper as we work together.
Need extra hands, not just skills? See Remote Talent →
Why Training
Your team can run more of the day-to-day themselves — fewer things stall waiting on an agency or a single expert.
Skilled people ship quicker and cheaper — especially with AI doing the heavy lifting once they know how to use it.
The tools change every month. Regular sessions keep your team current instead of falling quietly behind.
Every session makes the team more valuable — capability you keep long after any single campaign ends.
What We Train
The prompts, tools and workflows that save your team hours a week — with the judgement to know what to trust.
Prompting · AI writing & research · workflow automation · safe, practical use
Run and improve your own campaigns across search, paid and social — the fundamentals and the current best practice.
SEO basics · paid ads · social · campaign setup & optimisation
Launch and manage your own Google Ads with confidence — from account setup and campaign structure to keywords, budgets and getting a return, without quietly wasting spend.
Account & campaign setup · keywords & match types · budgets & bidding · tracking & optimisation
The all-round foundation for anyone who sells — convert more of the interest you already have with better outreach, discovery, follow-up and the habits that keep your clients moving forward instead of going cold. The specialised topics below go deeper on each.
Outreach & follow-up · discovery & objection handling · CRM discipline · closing habits
Sell by solving, not pushing — ask the right questions, uncover the real need and frame value so the customer reaches the decision with you.
Needs discovery · questioning frameworks · value framing · trusted-advisor approach
Fill the pipeline proactively — prospecting, outreach cadences and messaging that actually gets replies and books meetings.
Prospecting & lists · cold email & LinkedIn · call cadences · booking meetings
Turn hesitation into momentum — surface the real concern, respond with confidence and keep the deal moving instead of stalling.
Common objections · price & timing · reframing · negotiation basics
Handle "it's too expensive" with confidence — anchor on value, hold your margin and avoid the reflex to discount the moment there's pushback.
Value vs. price · anchoring · discount discipline · protecting margin
Sell effectively over video and phone — run sharp remote meetings and demos, build rapport on screen and follow up so nothing goes cold.
Video selling · demos & screen-share · remote rapport · digital follow-up
Grow the accounts you already have — build the relationship, spot upsell and renewal opportunities and keep good clients for the long term.
Relationship building · account planning · upsell & cross-sell · renewals & retention
Turn support into retention and referrals — consistent, on-brand service that keeps customers happy and coming back.
Service standards · handling complaints · response templates · retention & upsell
Create on-brand content in-house — writing, design basics and content that engages the audience and drives action.
Content writing · brand consistency · design tools · content planning
Run your own social presence with confidence — planning, posting and building community across the platforms that matter to you.
Content calendars · platform best practice · scheduling tools · community & engagement
Read your own numbers with confidence — what to track, what it means, and how to turn it into the next decision.
GA4 & dashboards · key metrics · attribution basics · data-led decisions
Get found on Google and in AI answers — the fundamentals of traditional SEO, local SEO and Generative Engine Optimisation (GEO), so your team can keep visibility growing.
Technical & on-page SEO · local SEO · AI SEO / GEO · keyword & content basics
Go beyond the basics — pick the right AI tool for each job and write prompts that get reliable, on-brand results every time, not hit-and-miss guesswork.
Prompt engineering · tool selection by task · custom GPTs & assistants · reusable prompt libraries
Training built around your sector — the channels, language, compliance and buyer behaviour specific to your industry, not generic theory that doesn't quite fit. Fully customisable to your specific industry and requirements.
Sector-specific tactics · relevant channels · compliance & nuance · real examples from your field
Private coaching for owners, managers and team leads — sharpen commercial thinking, decision-making and how you lead growth, with a senior partner in your corner.
Leadership & commercial coaching · decision support · accountability · confidential 1:1s
Individual coaching for team members — hands-on, personalised sessions to build a specific skill faster than group training alone.
Personalised to the individual · skill deep-dives · hands-on practice · progress check-ins
The core skills every small business owner needs — marketing, sales, digital tools and the numbers — in one practical, jargon-free program to get you confident across the basics.
Marketing basics · sales fundamentals · essential digital tools · knowing your numbers
The people essentials for owners and managers — hiring, onboarding, performance conversations and staying on the right side of your workplace obligations.
Hiring & onboarding · performance conversations · policies & compliance · retention basics
Workplace health & safety made practical — the obligations every Australian business carries, and the simple habits that keep your team safe and compliant.
Duty of care · risk assessments · incident reporting · WHS policies
Protect your business from the threats that hit small teams hardest — practical, no-jargon habits that keep your data, accounts and customers safe.
Passwords & MFA · phishing & scams · data protection & backups · safe AI & tool use · breach response basics
Not on the list? Tell us what your team needs and we'll build a session around it — any topic, any mix, delivered at your pace.
Build your session →How It Works
A fixed monthly session (or a one-off workshop) on the topics your team needs most — live, recorded for later, and tailored to your tools. Pay per session or on a simple monthly plan, no retainer required.
Already working with us? We can build regular training into your retainer, so your team levels up on the same work we're delivering — the capability compounds while the engagement runs.
Every session is delivered remotely and live — and recorded, so anyone who misses it can catch up. Slides, templates and resources are provided each time, so the team can put it straight into practice.
The ability to listen, give informed advice, offer encouragement — these are qualities that Libby embodies with enthusiasm and sincerity. When Libby and her team join yours and help guide your vision, you see the results clearly.
Holger Dielenberg — Founder, Space Tank Studio
Tell us where your team needs to level up and we'll shape a session — or a monthly plan — around it.
Let's Get Learning →